You.
Naturally Beautiful.
Naturally Beautiful.
Business Hours
Monday-Friday 8am-5pm PST, excluding US Federal holidays.
Processing Time
You will be charged via Paypal after transaction completion, prior to product shipment. We process and ship your order in
approximately 1-3 business days.
Shipping
We ship within the United States and its territories and most countries worldwide. For specific inquiries regarding international
shipments, please email questions@earthdivacosmetics.com. Orders are typically shipped within 24 hours, but please allow
between 24 and 72 hours. All orders will be sent USPS First-Class Mail® with delivery confirmation. You will receive a tracking
number via email. Please note: USPS delivery confirmation provides verification of package delivery. There are no refunds for
claims of “lost” or “undelivered” packages. If we cannot track the shipment to your shipping address, the order will be mailed by
alternative means at no additional customer cost. Shipping costs are FREE for orders of $30.00 or more. For all other orders,
shipping is a flat rate of $4.95.
Credit Card Validation and Your Order
Earth Diva Cosmetics LLC does not collect or have access to your personal financial information as we use PayPal to safely and
securely process all credit card orders. You may pay with credit card, debit card, bank transfers and with a personal PayPal
account. For more information about PayPal security measures, visit www.paypal.com. If you are unable to make online
purchases, money orders are acceptable. Print and complete our mail order form and send along with your payment (please do
not send cash or personal checks) to: PO Box 30101, Eugene, OR 97405
Returns/Exchanges
Customer satisfaction is very important to us. Due to the nature of our products, however, used/opened make-up cannot be
returned or exchanged. We offer samples of loose mineral foundations to assure satisfaction with color matching. Additional
inquiries regarding returns/exchanges will be assessed on an individual basis. Contact us at questions@earthdivacosmetics.com
Back Ordered Products
This is a rare occurrence as we do our best to mark high demand items “out of stock” when applicable. However, if an item
ordered is on back order, we will notify you of any shipment delay. If your order contains multiple products, we will ship the
available items. Any back-ordered item will be indicated on your invoice. We will ship back ordered products to you upon
availability, without assessing additional shipping charges.
Your Privacy
Earth Diva Cosmetics LLC is committed to protecting your privacy; we do not sell, trade, or rent your personal information to
others. We do not have access to private financial information as orders are processed through Paypal. When you place an
order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to
process and fulfill your order and to notify you of your order status.
Right of Refusal
We reserve the right to refuse service to any individual or business at any time for any reason.
Store Policy Change
We reserve the right to revise our Store Policies and Privacy Policies as needed without customer notification.
Wholesale
If you are interested in carrying our products at your business, please contact us at questions@earthdivacosmetics.com
Please include the following information:
1. Your business name
2. Your name & Title
3. The business address, phone number and/or email
4. Preferred method of correspondence (phone, email, etc) and the best time for us to contact you
5. Website address (if applicable)
Copyright
All information included on this site such as text, graphics and logos is the exclusive property of Earth Diva Cosmetics LLC and is
protected by United States and international copyright laws.
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| Earth Diva Cosmetics LLC P.O. Box 30101 Eugene, OR 97403 questions@earthdivacosmetics.com © 2008 Earth Diva Cosmetics LLC |
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